Belom blog17 articles · Updated

Practical thinking for the work between visits.

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Notes from Belom

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9 articles

7 min read
Booking Page

What almost every booking page gets wrong

We scored 62 real salon booking pages against twelve checks. Not one passed all twelve - and the failures cluster with unusual precision around the things a human has to decide.

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9 min read
NO Shows

How to reduce no-shows without punishing good clients

No-shows respond to three things before they respond to money: how far ahead the booking was made, whether a reminder arrived, and how fast you moved after a miss. Fees are the fourth lever, and the most expensive one.

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8 min read
Booking Page

Should you show prices online: exact, from, or a range

The argument is settled by the market, not by opinion. Across 2,030 services on 62 real booking pages, 1,589 show one exact price and 47 show a range - while 394 show nothing at all.

Cover for Should you show prices online: exact, from, or a range
8 min read
NO Shows

Cancellation policy: the 24-hour and 48-hour templates

Copy-ready cancellation wording for both common windows, plus where to put it. We found that on real booking pages the policy has nowhere to live, so businesses paste it into every service description or invent a fee as a bookable service.

Cover for Cancellation policy: the 24-hour and 48-hour templates
8 min read
Booking Page

How to write a service description a client can actually choose from

A service description has one job: let the client tell this service apart from the one next to it. We read 2,030 real service listings - almost all have a description, and most of them describe the wrong thing.

Cover for How to write a service description a client can actually choose from
8 min read
Booking Page

What an online booking page needs: seventeen things a client checks

A client silently answers seventeen questions before they book. We audited 62 real salon booking pages: almost all answer the easy ones, and almost none answer the three that protect your calendar.

Cover for What an online booking page needs: seventeen things a client checks
10 min read
Waitlist

What a waitlist has to store before it can fill anything

A waitlist fills slots only when it stores six things: service, specialist, date range, time band, acceptable notice, and the channel the client reads. Names and phone numbers cannot be matched to a Thursday opening.

Cover for What a waitlist has to store before it can fill anything
10 min read
Booking Page

Multilingual booking page in Estonia: Estonian, English or Russian?

How to choose a default language for your booking page, what to translate and what to leave alone, and why service names are the part most people get wrong.

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11 min read
Booking Page

What your booking page should show when there are no free times

A full calendar is where most bookings quietly die. What to show instead: the next real date, a waitlist that stores preferences, and a clear promise about what happens when a slot opens.

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